File #: 230655    Version: 1 Name:
Type: Resolution Status: Passed
File created: 8/3/2023 In control: Transportation, Infrastructure and Operations Committee
On agenda: 8/9/2023 Final action: 8/10/2023
Title: Sponsor: Councilmember Melissa Robinson RESOLUTION - Directing the City Manager to develop or revise administrative regulations within 45 days to outline standard operating procedures to ensure timeliness of closing out cases reported to the City's 311 service (including through the web portal and the myKCMO app) with an emphasis on communicating the status of the case with the public and expediting resolution of complaints that are in the City's right-of-way.
Sponsors: Melissa Robinson
Attachments: 1. DOCKET MEMO 230655, 2. Authenticated Resolution 230655, 3. Additional Business 230655

RESOLUTION NO. 230655

 

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Sponsor:  Councilmember Melissa Robinson

 

RESOLUTION - Directing the City Manager to develop or revise administrative regulations within 45 days to outline standard operating procedures to ensure timeliness of closing out cases reported to the City’s 311 service (including through the web portal and the myKCMO app) with an emphasis on communicating the status of the case with the public and expediting resolution of complaints that are in the City’s right-of-way.

 

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WHEREAS, the City provides residents a tool to communicate service requests through the City’s 311 hotline, web portal, or the downloadable myKCMO app, and timely resolution of such requests is critical to effective service; NOW, THEREFORE,

 

BE IT RESOLVED BY THE COUNCIL OF KANSAS CITY:

 

That the City Council hereby directs the City Manager to develop or revise administrative regulations within 45 days to outline standard operating procedures to ensure timeliness of closing out cases reported to the City’s 311 service (including through the web portal and the myKCMO app) with an emphasis on communicating the status of the case with the public and expediting resolution of complaints that are in the City’s right-of-way.

 

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